Our Policy

• Cancellation Policy
In the unfortunate event that a client has to cancel a booking, the following terms will apply.

Bookings have to be made directly with our Office, they will only be considered as confirmed when you have received a confirmation email from us.

Cancellation charges will come into effect as follows:
48 hours prior to date of travel – 30% charge
24 hours prior to date of travel – 100% charge

• Our Policy
All journeys must be booked through the company office or through our on line booking form which can be accessed through this website.

Any complaints regarding the Company’s service or any driver will be taken very seriously. The situation will be thoroughly investigated upon receipt of the details in writing (email is acceptable). Then the company will complete a full investigation and notify you of the outcome.

The Company has the right to change the vehicle requested by you, in the event of it being unavailable, to one of a similar capacity.

The client will be responsible for the repair or valeting of our vehicle should they cause any damage during the journey.
The company reserves the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.

The company maintains a strict non-smoking policy in all of its vehicles.
The company cannot accept liability for the loss of a passenger(s )individual items. If however items are found in a vehicle after the passenger(s )have been dropped at their destination, we will contact them to return them ASAP.
All vehicles are covered by comprehensive insurance, which covers the vehicle and passengers in the vehicle while it is in operation. However, it is advisable that clients ensure they have sufficient coverage for personal property brought onto the vehicle.

WD23 4RX



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Featured Articles
Drew Stevens-KingDrew Stevens-KingCulture & Development Manager – Butlin’s
Executive Drive is a credible solution for all our transport needs.They offer a safe and comfortable experience, coupled with an empathetic and problem solving attitude. That level of trust is worth every penny.’
InTechnology PlcInTechnology Plc
”We cannot recommend Executive Drive highly enough, especially Andrea and Stephen Koss. They always look after us extremely well and provide a very efficient and competitively priced service…..they always go the extra mile, no pun intended!”
David A ReynoldsDavid A Reynolds
”Personal client focused service, Executive vehicles, Smart, well presented drivers, Punctual, Flexible, Communicative and Exceptional value for money. Executive Drive ticks all the boxes and gives us every confidence that we will arrive on time, fresh and ready for whatever awaits. Best service experience, worldwide...”
David GreenDavid Green
”Just a brief, note to thank you for your great service during the year.As always your attentive care in every aspect is greatly appreciated.It's a pleasure to travel in style with you.”
CEOCEOLondon Company
”Executive Drive are very professional, they have a good attitude, always on time and the cars are clean and very good. I am satisfied with the service as I use it both personally and for work activities.The administrative side of Executive Drive is very efficient and response times to requests are almost always by return. Everyone is very friendly and helpful, which makes dealing with them an easy and pleasant experience, which is most welcome in the busy time in which we operate.”
Danny BiranDanny Biran Chairman and CEO Koortrade International
”For the last decade I have enjoyed, a superb, personal and very responsible service.I would recommend Executive Drive very warmly!”
Murray WillowsMurray WillowsChief Marketing Officer, TGI Fridays International
“Executive Drive have been my car service for the last ten years. They are led by a highly professional team in Stephen and Andrea Koss who provide a superb level of service. Their professionalism, reliability, attention to detail is second to none, and I would recommend them in the highest terms.”